Home Industry Market NAB Labs releases new ‘innovations’, partners with Maestrano on digital platform
NAB Labs releases new ‘innovations’, partners with Maestrano on digital platform Image courtesy of Stuart Miles, freedigitalphotos.net/images

The National Australia Bank has unveiled its latest customer innovations which are being delivered through its digital hub, NAB Labs.

Announcing the innovations, CEO Andrew Thorburn said NAB was responding to customers’ appetite for convenience with solutions like NAB Business in One and NAB Dash, both in ‘first release’ pilot.

“At NAB we are absolutely focussed on our customers. We want to make it easier to do business with us and we are driving real and sustainable change through our business.

“We are working hard to ensure that changes happen faster across the bank in a more agile way. We have to innovate with focus, creating change that will best serve our customers.”

NAB Business in One, developed in conjunction with Australian start-up Maestrano, is a cloud-based digital platform for small business customers.

Business in One synchronises data in real-time across numerous applications – including accounting, sales customer relationship management software – into a central, customisable dashboard.

“Business in One will give small business owners the data and information they need to help them run their small business in one place. Our customers have been asking us to make it easier for them, and that’s exactly what Business in One does,” Thorburn said.

Thorburn said NAB is also investing in new technologies to make it quicker and easier to make purchases and will next month begin a roll out of NAB Dash, a streamlined ‘order, pay, collect’ technology.

The bank says Gold Coast Suns supporters will be able to use NAB Dash to order refreshments from their seats and pay in advance at Metricon Stadium during the 2016 AFL Premiership fixture.

The application uses location-based technology to alert staff at food stands and bars when a NAB Dash user approaches the counter to collect their order, easing congestion.

“Footy fans don’t want to go to the game and spend their time lining up for food and drinks, which is why we’re giving them a way to skip the queue,” Thorburn said.

“Customers want easy, fast and simple ways to pay and we will keep investing in and testing new technologies to create brilliant experiences.”

NAB has also announced a strategic alliance with the University of Melbourne and Melbourne Business School to promote and support innovation and collaboration between the business and the university sector.

Thorburn said the agreement will facilitate the exchange of talent and ideas between NAB Labs and the University, to support joint design and research projects.

“NAB Labs works with existing technology partners and with new start-ups, to drive change at pace and try new things.

“We are disrupting our business from within, tapping into ideas and talent from both inside and outside the organisation, for the benefit of our customers.

“We are listening to what our customers are telling us they want and we are delivering for them.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

 

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