×

Warning

JUser: :_load: Unable to load user with ID: 63
Sunday, 03 July 2011 08:50

Internode keeps customer satisfaction lead: dodo improves

By

Internode has retained its lead position for customer satisfaction in Roy Morgan Research's latest ISP customer satisfaction survey; dodo has improved significantly, and 3 and Vodafone continue to decline.

Roy Morgan reports that, based on its sample of 6400 Internet users, "Overall customer satisfaction with Internet service providers in the six months to April 2011 remained stable, with 73 percent of Australians aged 14+ being 'very' or 'fairly' satisfied.


"Customer satisfaction with Internode (92 percent), iiNet (89 percent), TPG (80 percent) and Optusnet (79 percent) remained above the industry average of 73 percent, although both Internode and iiNet suffered slight declines. Telstra BigPond (70 percent) and AAPT (69 percent) were stable. Vodafone (61 percent - down from 62 percent) and 3 (61 percent - down from 63 percent) continued their declines.

Andrew Braun, director mobile, Internet and technology at Roy Morgan Research, said: "Although dodo has seen consistent improvements in the number of people that are satisfied with its service [up from 59 to 68 percent in 12 months], it still has one of the highest rates of dissatisfied customers amongst service providers. In the six months to April 2011, an average of 13 percent indicated they were dissatisfied with dodo. Telstra on the other hand has a dissatisfaction level of only 10 percent."

 

You can read more stories on telecommunications in our newsletter ExchangeDaily, click here to sign up for a free trial...

CHIEF DATA & ANALYTICS OFFICER BRISBANE 2020

26-27 February 2020 | Hilton Brisbane

Connecting the region’s leading data analytics professionals to drive and inspire your future strategy

Leading the data analytics division has never been easy, but now the challenge is on to remain ahead of the competition and reap the massive rewards as a strategic executive.

Do you want to leverage data governance as an enabler?Are you working at driving AI/ML implementation?

Want to stay abreast of data privacy and AI ethics requirements? Are you working hard to push predictive analytics to the limits?

With so much to keep on top of in such a rapidly changing technology space, collaboration is key to success. You don't need to struggle alone, network and share your struggles as well as your tips for success at CDAO Brisbane.

Discover how your peers have tackled the very same issues you face daily. Network with over 140 of your peers and hear from the leading professionals in your industry. Leverage this community of data and analytics enthusiasts to advance your strategy to the next level.

Download the Agenda to find out more

DOWNLOAD NOW!

VENDOR NEWS & EVENTS

REVIEWS

Recent Comments