Wednesday, 22 April 2015 21:01

Jemena seeks deeper customer experience with SAP cloud Featured


Energy infrastructure company Jemena has selected SAP Cloud for Customer solution to support its restructured process lines across its major assets – electricity, water and gas.

SAP says its cloud solution enables Jemena to focus its customers through one streamlined model as it looks to deliver a richer and deeper customer experience.

Jemena General Manager Customer Service Erin Chain said the SAP Cloud for Customer solution helps drive a deeper understanding of the business’ customers and their needs so Jemena can provide targeted, timely and efficient services.

Jemena CIO Cameron Dorse is enabling a transformation in how key services are delivered to customers.

“At Jemena, our customers are at the heart of everything we do. Millions of Australian households and businesses rely on us to deliver energy and water services safely, reliably and efficiently every day,” Dorse said.  

“To maintain our customer focus and maximise opportunities for growth in a rapidly changing business environment we made improvements to our business processes, which meant re-evaluating our IT platforms.

“We teamed up with SAP to deploy its user-friendly Cloud for Customer interface due to its ability to cater to our timelines and delivering the exact functionality we needed.”

Tony Armfield, Chief Customer Officer, SAP Australia and New Zealand, said, “Understanding and responding to the needs of its customers is at the core of Jemena’s business. Through SAP Cloud for Customer, the organisation can now get closer than ever to its customers anytime, anywhere with a truly mobile experience.

“We’re seeing a significant increase in demand for SAP Cloud for Customer as more Australian organisations seek simplicity and speed. It also has the ability to integrate quickly with existing IT investments.”

Armfield said SAP used its rapid deployment approach to set up the Cloud for Customer interface for Jemena, ensuring the implementation took just eight weeks to complete.

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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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