The government says CGI’s Collections360 solution will enable faster collections while balancing “fairness with effectiveness”.
The solution will provide SPER with a single integrated system that will enable an increase in collections and a reduction in the age of debts, using analytics to drive automation and enhance productivity.
The service is expected to begin following completion of the implementation project in the second half of 2017.
“CGI has a 30-year track record of successful collections implementations for governments across the world and 11 projects alone have so far secured revenue benefits of $5.7 billion.
“This is money that our clients have independently certified would not have been collected without our solutions. Our work with SPER will result in debts being collected faster while ensuring that vulnerable debtors are afforded appropriate advice and assistance from the outset. We are confident that the Queensland government will quickly see the benefits of implementing CGI’s solution.”