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Friday, 27 May 2016 11:17

Queensland to spend $58 million collecting outstanding debts

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Queensland to spend $58 million collecting outstanding debts Image courtesy of Stuart Miles, freedigitalphotos.net/images

Global IT and business process services company CGI has secured a $58 million contract with the Queensland Government’s State Penalties Enforcement Registry (SPER) to implement and service a debt recovery solution.

The government says CGI’s Collections360 solution will enable faster collections while balancing “fairness with effectiveness”.

The solution will provide SPER with a single integrated system that will enable an increase in collections and a reduction in the age of debts, using analytics to drive automation and enhance productivity.

The service is expected to begin following completion of the implementation project in the second half of 2017.

“CGI’s responsive solution will provide global best practices in debt recovery, customer profiling, payments and channel management. The tailored solution will include advanced data analytics, behavioural economics and system reporting and will be a powerful tool, allowing SPER to more effectively manage Queensland’s penalty debt levels,” said Colin Holgate, president of CGI in Asia Pacific.

“CGI has a 30-year track record of successful collections implementations for governments across the world and 11 projects alone have so far secured revenue benefits of $5.7 billion.

“This is money that our clients have independently certified would not have been collected without our solutions. Our work with SPER will result in debts being collected faster while ensuring that vulnerable debtors are afforded appropriate advice and assistance from the outset. We are confident that the Queensland government will quickly see the benefits of implementing CGI’s solution.”


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Peter Dinham

Peter Dinham - retired in 2020. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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