Tuesday, 22 September 2015 13:00

Telstra secures multi-year Medibank Private contract Featured

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Telstra secures multi-year Medibank Private contract Image courtesy of Stuart Miles, freedigitalphotos.net/images

Telstra has sealed a three-year multi-million dollar contract with Medibank as its exclusive partner for delivery of telecommunications services.

The contract incorporates mobile, voice and data carriage, managed WAN and LAN services, and service management, and the agreement will see Australia’s largest private health insurer achieve savings of 37% as it consolidates from eight suppliers down to just one - Telstra.

As part of the deal, Telstra will refresh LAN and WAN equipment to mitigate network risks and improve capability, while delivering the latest in enterprise mobility services.

Medibank’s Chief Operating Officer, David Koczkar, said the exclusive partnership with Telstra is significant and will bring “obvious business efficiencies and member benefits”.

“We provide health insurance to 3.9 million members and support and service to our customers via our call centre in Melbourne and broader retail store network.

“We also provide complementary services including health management and telehealth services for government and the private sector that sees Medibank delivering a broad range of nurse triage, GP, counselling and mental health services nationally, 24/7 with volumes exceeding two million calls per annum.”

Koczkar said the new, enhanced partnership with Telstra means Medibank can streamline and consolidate its network into one provider, “enhance our service levels through improved innovation and new technologies and continue to help our members along their health journey both in and out of hospital.”

Martijn Blanken, Chief Customer Officer, Telstra, said the strategic partnership has enabled Medibank to significantly improve productivity and network performance, as it consolidates from multiple service providers.

“We’re delighted Medibank is realising the benefits of a broad range of solutions from Telstra, including the collaborative environment through the use of Skype for Business across its corporate office and retail locations. As a managed cloud solution, this will transform employee interactions, increase information sharing and enhance convenience; all crucial factors in any flexible working environment.

“With new ways of working, Medibank places itself at the top of the curve when it comes to meeting the expectations of today’s employees with the added reliability, security and performance of the Telstra network.”

Blanken said Medibank is also Telstra’s first customer to implement its new Mobile Business Fleet Plus plans designed specifically for business customers. “This new plan provides Medibank with greater value and returns from its use of data across all devices and platforms.”

Under the agreement, Blanken said  Medibank’s Service Management experience will also be automated and delivered as a simple, end-to-end service, “thanks to the integration of Medibank and Telstra’s service management systems. The new Service Management system will give Medibank’s staff more efficient and effective support of all its’ telecommunications services."

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Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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