West, a leading US provider of CX and UCS, surveyed more than 500 consumers to understand how they define high-quality CX, gauge how communication preferences shift…
Australian online retailers now have access to Pitney Bowes global e-commerce “Borderfree” solution that opens up the world as their market.
If you use Salesforce1 on your Android or iOS phone, make sure it is one that the company will support as its Winter 17 release,…
Thursday, 14 July 2016 10:51

Cut the noise – just help me, please

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Customers are getting increasingly good at blocking interruptive marketing and sales tactics. Be it via ad-blockers, junk mail filters, or just tuning out, the old…
Thursday, 10 December 2015 11:17

HR and Technology – more resources

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HR and technology are becoming more intertwined. It is being used to screen applicants, scour social media, gauge sentiment, big data is its friend, and…
iTWire visited MuleSoft's San Francisco headquarters to hear from the horse's - the mule's? - mouth about why integration is still so important.
NEC is to implement and host a new IT platform to improve the services provided to apprentices and their employers throughout Australia under a new…
Monday, 19 October 2015 16:34

HR + Tech = modern workforce

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HR Departments must embrace digital disruption and proactively engage with workers to meet the expectations of a diverse millennial workforce.
So-called inbound marketing – or the creation of content for distribution and promotion across social channels – is preferred ahead of outbound marketing which uses…
Is it fair that online advertisers know more about you than you do?

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