SolarWinds started 15 years ago and has grown tremendously over that time, providing ‘powerful and affordable IT management software’ to its customers worldwide, from Fortune 500 companies to small businesses.
Targeting IT Pros in those organisations, the company says it ‘strives to eliminate the complexity’ from traditional enterprise software vendors, with a consistent approach that 'gives you the power to manage your IT from top to bottom’.
At its Customer Event 2014 being held in Sydney, there were a range of topics and sessions, but the company’s Group Vice President of Markets and Products, Nikki Jennings, spoke with customers ‘about the latest SolarWinds product and solution developments with practical examples of real-life implementations and use cases’.
Key topics that Jennings covered including sharing of best practices, learning how to optimise IT environments with the help of key experts, SolarWinds product developments and roadmaps, and drill downs in the company’s Network, Systems and Applications tools.
Here’s my chat with Nikki Jennings held at SolarWinds’ North Sydney office, complete with stunning view of Sydney Harbour in the background.
Back in August, SolarWinds shared some research showing that Australian IT pros are struggling to ensure availability and performance with 68% of percent of employees expecting IT to solve an application performance or availability issue in sixty minutes or less, yet only one-third of users can meet this demand.
At the same time, the research noted that the ‘application delivery chain or application stack – the application, software, middleware and extended infrastructure required for performance – is becoming more complex to support, identify and resolve issues as applications become more networked, virtualisation drives IT infrastructure convergence and abstraction, and end users become even more mobile.’
SolarWinds’ study was conducted ‘to understand the impact of application performance and availability on Australian employees, and their experiences with and expectations of IT when problems arise’, with 201 Australian business application full-time end-users in offices from public and private sector small, mid-size and enterprise companies.