Thursday, 06 February 2014 13:58

Compuware releases ‘new generation’ APM solution

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Global technology performance company Compuware APM has launched the new generation of its application performance management (APM) solution with the release of its Data Centre Real User Monitoring solution.

Compuware (Nasdaq:CPWR) says the release of DC RUM delivers enhanced analytics and new network packet capture and analysis capabilities which simplify identification and triage of performance issues across applications, infrastructure and network.

“Now application operators can monitor and understand the network impact on application performance down to the transaction and user level at packet-level depth. The new availability analytics span all layers of a business transaction, from the network TCP session all the way up to the application logic,” said Steve Tack, Vice President of Product Management for Compuware’s APM business unit.

“As modern network and application architectures continue to increase in complexity, so do challenges around performance visibility and control.

“With this new release of our DC RUM solution, we deliver powerful new performance analytics that solve these challenges and support a smarter triage process to rapidly resolve issues.  Customers can improve user experience through network packet-level capture and analysis with business context, and enhanced availability analytics.”

And, according to Doug Botimer, Technology Solutions Manager, at Marketing Associates “This new version of DC RUM will change the way we triage performance issues across the network and application layers. Instead of manually correlating across different network and application tools, Compuware APM provides a single solution and workflow.

“Not only does Compuware DC RUM automatically identify the bottleneck, it provides the user and transaction context required to solve the problem with packet-level visibility.”

DC RUM’s end-to-end view encompasses detailed network, client and server fault-domain analysis, and streamlines the identification and isolation of a problem’s root cause. “This unique fault-domain isolation value is now supplemented by the ability to initiate, collect and analyse packet-level data in the context of DC RUM reports,” Tack said.

“This allows operations and performance teams to ascertain root causes of network issues by viewing the packet-level data collected in the context of the application, transaction and user analysis. Additionally, by leveraging domain experience built from thousands of customers and hundreds of man-years invested in performance analytics, Compuware APM customers now benefit from enhanced analytics that embed these best practices into the product itself.”

Enhancements to Compuware’s DC RUM solution include:

•    Smarter triage and delivery of actionable root-cause information to network performance teams including packet-level visibility. When performance problems are triaged to the network, Compuware APM provides analysis of transactions at packet-level depth. Unlike competitor offerings that simply capture raw network data, DC RUM provides application, transaction and user context for enhanced analysis

•    Quantifies the business impact of availability issues with smart availability analytics. Operations and performance teams can now automatically understand when application and network faults impact user experiences. Instead of pouring over potentially innocuous issues or missing errors that affect users, immediate notification of user-impacting problems is provided. DC RUM measures and automatically baselines all layers supporting a business transaction – from network TCP sessions to application logic – and shows at a glance the source of the problem with a single application health index

•    The ability to initiate packet captures, using the context of transactions, applications, users and other criteria to set the boundaries for packet-level collection and analysis. DC RUM combined with transaction trace analysis, Compuware APM’s protocol analyser with expert application insight, delivers the facts through the industry’s broadest set of application decodes.

According to Tack, Compuware APM is the “leader in a new generation of application performance management.”

“Unlike traditional APM solutions that are heavy, difficult and reactive, Compuware APM is light, smart and proactive. Compuware APM is built to manage the complexity of today’s most challenging modern applications including mobile, cloud, big data and SOA,” Tack said.


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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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