Thursday, 17 October 2019 18:06

CommBank online banking services hit by outage


Online banking services at the Commonwealth Bank have come a-cropper, with the bank saying it is "working urgently to restore impacted services". Some branches were forced to close as a result of the outage.

In a statement, the CBA said ATMs — apart from cardless cash and cardless deposits — EFTPOS merchant services, debit and credit cards were all working.

Affected services included some debit card payments, CommBank app and NetBank payments, BPAY services including PAY-ID payments, cardless cash and cardless deposits, some in-branch services, some call centre services and processing of some CommBiz payments.

The bank said: "Naturally this issue is causing a higher than normal volume of calls into our call centres, which means there are longer wait times.

"Some of our call centre services are also impacted meaning we are unfortunately limited in what services we can provide customers at this stage.

"We will also continue to provide updates here and on our Facebook and Twitter pages."

The latest update at 5.30pm AEST indicated that the problems had not yet been resolved.

The bank suffered an outage in August last year, with payments on the bank's NetBank and mobile app not working.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.



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