IndustryRowland blasts Government over telco complaints report
Written by Peter Dinham
The Labor Party has described the latest complaints figures from the Telecommunications Industry Ombudsman as a “brutal reality check” and a damning indictment of the federal government.
Vodafone offers bonus data - 35GB over 10 recharges
Written by Alex Zaharov-Reutt
If you're a pre-paid mobile customer, there's plenty of tempting deals out there, but Vodafone is doing its bit to keep its customers happy with 35GB bonus data.
New telecoms industry guidance looks to improve credit management for consumers
Written by Peter Dinham
In the wake of the latest and damning report by the Telecommunications Industry Ombudsman (TIO) on an increasing level of complaints about telcos, a new guidance has been released designed to give consumers improved fair credit management outcomes with their telecommunications providers.
Internet Australia hits out at ‘dramatic surge’ in telecoms complaints
Written by Peter Dinham
Internet Australia says the “dramatic surge” in complaints by consumers and small business about telecommunications services, particularly Internet services, is unacceptable and must be urgently addressed by the entire retail and wholesale supply chain.
Managed WordPress host WP Engine opens Brisbane office
Written by Sam Varghese
WP Engine, the leading provider for managed WordPress hosting, has opened an office in Brisbane to support what it claims is a growing customer base in Australia and New Zealand.
No CHOICE but to be reminded of your telco rights
Written by Alex Zaharov-Reutt
Consumer advocate CHOICE is reminding Australians that if they're suffering "ongoing telco issues", it is possible to leave a contract without penalty, but the right steps must be taken.
Don't be an excess data charges victim: $133m wasted by Australians
Written by Alex Zaharov-Reutt
A new report shows Aussies are underestimating their mobile data needs more than ever, paying $133 million, or 78% more, than the same time last year.
Telco complaints from consumers, SMBs still rife, NBN complaints soar
Written by Peter Dinham
Residential consumer and small business complaints against telcos continue to plague the telecommunications industry and there’s no sign of the connection problems being reduced despite industry and regulator efforts to overcome the problems.
ACCAN says telco complaints systemic, better consumer protections needed
Written by Peter Dinham
The Australian Communications Consumer Action Network says the massive rise of 41% in complaints to the Telecommunications Industry Ombudsman indicates there are systemic issues with customer service in the industry, and a genuine need to update consumer protections.
Telstra on the defensive as increased competition heats up
Written by Peter Dinham
Telstra has defended its recent poor financial performance as it faces the strong headwinds of stiff market competition and a big hit to its revenues from the national broadband network.
