Saturday, 03 June 2017 11:32

Nuance’s Nina adds voice assistant to Alexa

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Nuance has unveiled Nina for Amazon Alexa, the first intelligent enterprise virtual assistant that integrates with the popular Internet-of-things (IoT) device.

Nuance says it is all about delivering enterprise specific assistance via Nina as an Alexa skill. By integrating Nina with Smart Home IoT devices, Nuance is enabling a new way for consumers to connect with their bank, airline, telco and retail brands, without needing to dial a phone number.

For leading brands, Nuance claims to make it easy to service customers through new devices, leveraging existing investments in Nuance customer engagement solutions.

Robert Weideman, executive vice-president and general manager, Enterprise Division, Nuance, said, “With Nina, we’re able to provide enterprises with the ability to design a VA once, then deploy it across the channels on which their customers choose to engage, securely and affordably. Nina for Amazon Alexa is the first example where Nina enables engagement through IoT devices, and the first example where two virtual assistants – Nuance Nina and Amazon Alexa – work together to deliver a superior customer experience.”

First introduced in 2012, Nina was the first virtual assistant for customer service, and has since evolved to become a “design once, deploy many” customer engagement platform that claims to support a consistent experience across Web, mobile, IVR, Messaging, (e.g. Facebook Messenger and SMS), and now IoT channels such as the Amazon Echo via Alexa.

The award-winning Nuance Nina has been adopted by the Australian Taxation OfficeCoca-ColaDomino’sGaranti BankING NetherlandsIP AustraliaJetstarSwedbank, USAA Bank, and Windstream. Most recently, Domino’s Australia announced that Nina is powering the Domino’s DRU Assist virtual assistant.

To learn more about Nuance’s Digital Customer Engagement Platform, go here.


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Ray Shaw

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Ray Shaw ray@im.com.au  has a passion for IT ever since building his first computer in 1980. He is a qualified journalist, hosted a consumer IT based radio program on ABC radio for 10 years, has developed world leading software for the events industry and is smart enough to no longer own a retail computer store!

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