Thursday, 09 November 2017 09:07

Logitech to brick all Harmony Link devices next year


Logitech has informed customers that those who bought its Harmony Link device will not be able to use them beyond 16 March 2018.

The Harmony Link is a device that has a cloud-based system which allows users to control home theatre and sound equipment from a mobile app.

The problem appears to be the expiry of a technology certificate licence from a third party which Logitech appears to be unwilling to extend.

Logitech informed buyers of the Link that those whose devices were still under warranty could receive a Harmony Hub, a device that can function as a replacement.

Those Harmony Link owners whose warranties have expired have been offered a 35% discount off a Harmony Hub.

Owners of the device are unhappy about the development, judging by the company's support forum.

Wrote one: "Unfortunately your 35% one time discount doesnt cut it. Frankly it's a joke and an insult. We purchased the product. We do not pay a service fee or a subscription fee to use it. This is our owned property you are destroying.

"Why would we ever purchase another product from Logitech after this. This proves all of our Logitech products are at risk of getting bricked out of nowhere. What's to stop Logitech from pushing a firmware update bricking a keyboard (or any other Logitech product for that matter) we purchase?"

Another wrote: "Time for a сlаss асtiоn lаwsuit! Most people I know who've read this will never buy another one of your cruddy products again, too. Way to destroy any remaining confidence in your customers with this move. Which uneducated tone-deaf dunce goof pulled the trigger on this decision?"

iTWire has contacted Logitech for comment.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.



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