Monday, 13 November 2017 06:11

Logitech offers Harmony Link users free replacement device


Peripherals manufacturer Logitech has reacted to the storm around its decision to brick all Harmony Link devices from March next year by offering a free Harmony Hub to all owners of the Link.

In its initial announcement about the Link, the company had said that those who had a device that was still under warranty would receive a Hub in exchange. Others would have to pay 65% of the cost of the Hub to get one.

The Harmony Link is a device that has a cloud-based system which allows users to control home theatre and sound equipment from a mobile app.

The reason for discontinuing the Link is the expiry of an encryption certificate licence from a third party. Logitech says, "we would be acting irresponsibly by continuing the service knowing its potential/future vulnerability".

In what can only be characterised as a climbdown, Logitech said any Link owner who had paid the 65% cost of the Hub would get their money back.

In a Q and A, Logitech said it had made the decision to discontinue the Link because it had a small active user base.

The company also admitted that it had, as suspected by many users, censored the words "class action lawsuit" from posts in its support forum.

"The words 'class action lawsuit' were blocked as our Community Terms of Use do not allow solicitation, including legal solicitation. We have unblocked the terms and are reviewing our list of blocked terms," it said.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.



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