Canstsar, a consumer ratings agency that regularly surveys Australian consumers across a range of categories, says it is the first time one ISP has received all three Internet awards at the same time.
Internet consumers were surveyed about their overall satisfaction, value for money, customer service, contract clarity, ease of activation and bill clarity, as well as speed of plans and network performance in particular categories.
Internode scored five out of five stars in every category for NBN and Bundled Phone and Internet, and all but one category for ADSL.
"We hope to continue our strong performance as Australia’s #1 Home Broadband Provider for many years to come.”
Cannstar's report and annual review of NBN providers compared Internode, Dodo, iiNet, iPrimus, MyRepublic, TPG, Belong, Optus and Telstra, ranking them on overall customer satisfaction based on their internet speed, customer service, contract clarity, ease of activation, bill clarity, value for money.
Telstra was ranked last while Dodo and iiNet scored well, coming in second and third behind Internode: