The group’s call came on Thursday to mark World Consumer Rights Day and was supported by Australia's peak telecommunications consumer body, the Australian Communications Consumer Action Network, which is a member of Consumers international.
ACCAN chief executive Teresa Corbin says Consumers International is highlighting how e-commerce has transformed the way that people shop, giving consumers more choice than ever before through online shopping.
“Online shopping is convenient and has opened up markets to consumers, but consumers should also remember that they have rights under the Australian Consumer Law when shopping online that they can exercise if anything goes wrong,” she said.
“We urge consumers to sign up to Australian Government scam alerts to stay on top of these issues and report scams when they encounter them,” she said.
She also says scams can be reported on the Scamwatch website and cyber crime can be reported on the ACORN website, while consumers can learn more about their rights under the Australian Consumer Law from the Consumer Law website.