Thursday, 15 March 2018 23:47

Global call for better consumer protection online Featured

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Global call for better consumer protection online Image courtesy of Stuart Miles at FreeDigitalPhotos.net

The London-based global consumer activist group, Consumers International, has called for access to fair and secure internet for all, action against scams and fraud, and better consumer protection online.

The group’s call came on Thursday to mark World Consumer Rights Day and was supported by Australia's peak telecommunications consumer body, the Australian Communications Consumer Action Network, which is a member of Consumers international.

ACCAN chief executive Teresa Corbin says Consumers International is highlighting how e-commerce has transformed the way that people shop, giving consumers more choice than ever before through online shopping.

“Online shopping is convenient and has opened up markets to consumers, but consumers should also remember that they have rights under the Australian Consumer Law when shopping online that they can exercise if anything goes wrong,” she said.

Corbin issued a caution to consumers, saying they need to be wary of scams and online fraud which can come in different shapes and sizes.

“We urge consumers to sign up to Australian Government scam alerts to stay on top of these issues and report scams when they encounter them,” she said.

Corbin said consumers can stay informed about scams by following Scamwatch and Stay Smart Online, and can learn about cyber crime from the Australian Cybercrime Online Reporting Network.

She also says scams can be reported on the Scamwatch website and cyber crime can be reported on the ACORN website, while consumers can learn more about their rights under the Australian Consumer Law from the Consumer Law website.

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Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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