Home Internet of Things Internode scoops the pool with Canstar awards
Internode scoops the pool with Canstar awards Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Internet service provider Internode has pulled off a trifecta, winning Canstar Blue’s most satisfied customers award across three categories – NBN, ADSL and Bundled phone and Internet.

Canstsar, a consumer ratings agency that regularly surveys Australian consumers across a range of categories, says it is the first time one ISP has received all three Internet awards at the same time.

Internet consumers were surveyed about their overall satisfaction, value for money, customer service, contract clarity, ease of activation and bill clarity, as well as speed of plans and network performance in particular categories.

Internode scored five out of five stars in every category for NBN and Bundled Phone and Internet, and all but one category for ADSL.

"We’ve always been passionate about the Internet and giving our customers the best service possible, and we’re thrilled that our hard work is being recognised,” Internode said in a statement.

"We hope to continue our strong performance as Australia’s #1 Home Broadband Provider for many years to come.”

Cannstar's report and annual review of NBN providers compared Internode, Dodo, iiNet, iPrimus, MyRepublic, TPG, Belong, Optus and Telstra, ranking them on overall customer satisfaction based on their internet speed, customer service, contract clarity, ease of activation, bill clarity, value for money.

Telstra was ranked last while Dodo and iiNet scored well, coming in second and third behind Internode:

peter canstar



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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).


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