Reports say that the service first went down at approximately 9.40am, with a stream of Twitter updates apologising for the delay in restoring service.
Although phone banking was restored at approximately 3.30pm, according to the Twitter stream, Internet banking services were only restored in the last few minutes at time of publication, although the messages did note that: 'Internet banking has been restored - but there may be slowness due to high volumes. Thanks for your patience.'
The latest message, however, states: 'Thanks for your patience - internet banking is now restored. Pls let us know if we can help with anything.'
Well, NAB - perhaps having a bullet-proof system with instantly available backups should bullet-proofness fail would be a great way to 'help with anything' the next time your service decides to have an outage that lasts nearly a full business day (nearly 8 hours).
After all, what's the point of having an Internet banking service if you can't connect to it? We're not living in Egypt where the Internet is unavailable, or China where the Internet is filtered to within an inch of its life (as it soon could be in Australia if Senator Conroy gets his way).
NAB - if you want to be more than a little word for 'meh' - it's time to up your game, or your customers will vote with their feet, wallets and mouse-clicking fingers to find another bank!