Sunday, 07 October 2018 16:58

Microsoft halts Windows 10 update after users lose files

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Microsoft halts Windows 10 update after users lose files Pixabay

Microsoft has halted the rollout of its October update for Windows 10 after users reported problems, including the deletion of personal data residing in select directories.

The software giant said in a statement: "We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating."

Users have complained that they have lost files from the C:/Users/[username]/Documents/ folder. One user complained that he had lost 220 gigabytes of files which he had accumulated over 23 years.

Another user said he had files on one hard drive blown away while the SSD in his machine did not seem to work very well.

The company releases two updates for Windows 10 every year, one in April and the other in October.

As a workaround for those who had already lost files, the company advised, "If you have manually checked for updates and believe you have an issue with missing files after an update, please minimise your use of the affected device and contact us directly.

"We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers."

It said Windows 10, version 1809 and Windows Server, version 1809 were both affected.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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