Monday, 06 December 2010 17:08

Internode tops for customer satisfaction again


Internode has again topped a customer satisfaction survey run by Roy Morgan Research. The company also performed very strongly in a poll carried out by one of Australia's major PC magazines.

Internode has taken top spot in Roy Morgan Research's survey of Internet customer satisfaction for the fifth time in 2010.

For the six months to September, Internode achieved a customer satisfaction score of 97%, up from 94.3% for the preceding half year. This result must be particularly satisfying from Internode management given that the industry's overall score was 73% (up one percentage point from the previous period).

Internode's closest competitor in the survey was iiNet, which slipped slightly from 91% satisfaction to 90%.

Other providers showing improvement were TPG (85% from 78%), BigPond (68% from 62%), and Vodafone (65% from 62%). The biggest losers were AAPT (71% from 78%) and 3 (70% from 75%).

Internode also performed strongly in PC Authority's reader survey for the magazine's Best Tech Awards for 2010. 98% of Internode customers among the poll respondents said they would recommend Internode to others, and 92% said they were satisfied or very satisfied with the iSP's customer service.


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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.



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