For the six months to September, Internode achieved a customer satisfaction score of 97%, up from 94.3% for the preceding half year. This result must be particularly satisfying from Internode management given that the industry's overall score was 73% (up one percentage point from the previous period).
Internode's closest competitor in the survey was iiNet, which slipped slightly from 91% satisfaction to 90%.
Other providers showing improvement were TPG (85% from 78%), BigPond (68% from 62%), and Vodafone (65% from 62%). The biggest losers were AAPT (71% from 78%) and 3 (70% from 75%).
Internode also performed strongly in PC Authority's reader survey for the magazine's Best Tech Awards for 2010. 98% of Internode customers among the poll respondents said they would recommend Internode to others, and 92% said they were satisfied or very satisfied with the iSP's customer service.