Thursday, 11 July 2019 14:45

Huawei establishes partnership with HappyTel for 'unrivalled customer service'


Huawei has announced a partnership with "one of Australia's most trusted mobile phone and tablet repairers, Happytel", which Huawei says has "reinforced its commitment to customer service".

Both companies say the partnership will deliver "an unrivalled service centre network for customers with 56 collection points and two service centres to service customers across Australia".

Commenting on the announcement, Larking Huang, managing director of Huawei Consumer in Australia, said: “Our customers come first and we are excited to partner with Happytel to ensure Huawei consumers have peace of mind and the convenience of Happytel’s nationwide authorised service centres.”

Happytel Director, Elizabeth Ryu, commented on Happytel’s partnership with Huawei, stating: “Happytel has a strong commitment to service, solution and experience. Partnering with Huawei was an easy decision to make with such aligned values.”

On a separate but related note, I've seen advertising in Westfield Shopping Malls on video screens that promotes Huawei's commitment to its users and its smartphones, in particular the P30 Pro, as can be seen in the photo below – and which you'll presumably see in stores, too.

It has the same messages that you can see on the Huawei Answers page, which seeks to reassure customers that Huawei phones will continue getting updates as normal, continue with full compatibility with Google Play apps, that Android will continue working as normal, and that Huawei offers a two-year warranty as normal.

The company also notes its "continued commitment to customer experience comes after the company recently broke sales records, with over 100 million smartphones shipped globally so far this year. Huawei’s flagship P30 Series played a significant role with the sales volume hitting 10 million just 85 days after launch, 62 days less than the P20 Series".

Huang stated: “It’s been a record-breaking year for Huawei flagship devices. We are committed to Australians and will continue investing in R&D to ensure we meet their needs by developing innovative yet nimble devices that push the boundaries of what a smartphone can do."

Huawei also reminds us that its P30 Series "has been celebrated across the world since its launch in March", with iTWire's review of the P30 Pro here

The company also just launched its new P30 lite, which retails at A$499 from JB HiFi and Harvey Norman, with buyers receiving "a free pair of Huawei FreeBuds lite, valued at A$199 (while stocks last)".


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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.



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