Good news: not only does The Warranty Group intend to ‘honour all valid claims under extended warranties sold by Dick Smith’ across Australia and NZ, but this also ‘includes contracts sold before and after the chain went into receivership.’
Hemaka Perera, Director of Sales for Southeast Asia, said The Warranty Group will be honouring valid claims under extended warranties that have been sold on every product to-date.
Mr Perera said: “We’ve made this decision because it is the right thing to do by our customers. The closure of Dick Smith retail stores is unfortunate and we want to give our loyal customers the peace of mind we promised when they chose to buy products from Dick Smith.
The Warranty Group noted it ‘has been the exclusive provider of extended warranty services for Dick Smith since 2008.’
The acquisition of Dick Smith’s online business by Kogan does not impact The Warranty Group, as all extended warranties were sold prior to the acquisition.
Perera added: “In difficult times, it is important that The Warranty Group does everything it can to inspire market confidence and provide comfort to consumers who put their trust in retailers.”
More below, please read on
The company said this decision ‘covers all warranties sold, including some 135,000 extended warranties that were left exposed when Dick Smith went into receivership, accounting for over $2 million in retail value.’
The Warranty Group noted that ‘Australia and New Zealand are key markets, accounting for over 25% of the business in the Asia Pacific region and approximately 3.6 million customers across industries.’