Tuesday, 10 September 2019 17:08

Despite a promise, Microsoft never paid up

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Despite a promise, Microsoft never paid up original clipart: https://accounts.microsoft.com

A few years ago, iTWire wrote about a reader who had issues with Windows 10 "stealing" his monthly data allocation. Microsoft promised to reimburse him. They never did.

In May 2016, we recorded the story of an elderly New Zealand-based reader who was on a 5GB/month plan with his ISP and had his entire data quota take up by a stealthy Windows 10 download.

As we reported, he contacted Microsoft by letter and, soon after, a technician made contact and was able to remotely access the reader's PC to remove the partially installed Windows 10 and ensure it would not attempt to repeat the performance.

In addition, the tech promised that the reader would be refunded for his ISP excess charges (NZ$15) along with a little extra for the inconvenience. In our report, we praised Microsoft for the prompt action, along with a certain level of castigation that it should have happened in the first place.

Recently, we had reason to contact the reader and asked after the payment.

It was never received.

This appears to be pretty poor form on the part of Microsoft. Perhaps the company might like to re-visit this issue.

Having completed this report, iTWire provided Microsoft's representatives with a draft; they responded, "Microsoft have [sic] no comment on this at this time."

iTWire replied with three additional questions:

1. Is Microsoft NZ likely to rectify this "oversight"?

2. Should we have the reader re-contact the Microsoft NZ people?

3. Was the tech speaking out-of-turn when he promised reimbursement?

The response was the same. "At this time Microsoft has no comment on this."

If Microsoft is feeling embarrassed by this incident, then one is sure the reader in question would be more than happy to hear from the company.

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David Heath

David Heath has had a long and varied career in the IT industry having worked as a Pre-sales Network Engineer (remember Novell NetWare?), General Manager of IT&T for the TV Shopping Network, as a Technical manager in the Biometrics industry, and as a Technical Trainer and Instructional Designer in the industrial control sector. In all aspects, security has been a driving focus. Throughout his career, David has sought to inform and educate people and has done that through his writings and in more formal educational environments.

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