Home Home Tech Extended Dick Smith warranties to be honoured by ‘The Warranty Group’

The Warranty Group has announced it will honour all valid claims under extended warranties sold by Dick Smith across Australia and New Zealand.

Good news: not only does The Warranty Group intend to ‘honour all valid claims under extended warranties sold by Dick Smith’ across Australia and NZ, but this also ‘includes contracts sold before and after the chain went into receivership.’

Hemaka Perera, Director of Sales for Southeast Asia, said The Warranty Group will be honouring valid claims under extended warranties that have been sold on every product to-date.

Mr Perera said: “We’ve made this decision because it is the right thing to do by our customers. The closure of Dick Smith retail stores is unfortunate and we want to give our loyal customers the peace of mind we promised when they chose to buy products from Dick Smith.

The Warranty Group noted it ‘has been the exclusive provider of extended warranty services for Dick Smith since 2008.’

The acquisition of Dick Smith’s online business by Kogan does not impact The Warranty Group, as all extended warranties were sold prior to the acquisition.

Perera added: “In difficult times, it is important that The Warranty Group does everything it can to inspire market confidence and provide comfort to consumers who put their trust in retailers.”

More below, please read on

The company said this decision ‘covers all warranties sold, including some 135,000 extended warranties that were left exposed when Dick Smith went into receivership, accounting for over $2 million in retail value.’

The Warranty Group noted that ‘Australia and New Zealand are key markets, accounting for over 25% of the business in the Asia Pacific region and approximately 3.6 million customers across industries.’


With 50+ Speakers, 300+ senior data and analytics executives, over 3 exciting days you will indulge in all things data and analytics before leaving with strategic takeaways that will catapult you ahead on your journey

· CDAO Sydney is designed to bring together senior executives in data and analytics from progressive organisations
· Improve operations and services
· Future proof your organisation in this rapidly changing technological landscape
· CDAO Sydney 2-4 April 2019
· Don’t miss out! Register Today!
· Want to find out more? Download the Agenda



Australia is a cyber espionage hot spot.

As we automate, script and move to the cloud, more and more businesses are reliant on infrastructure that has the high potential to be exposed to risk.

It only takes one awry email to expose an accounts’ payable process, and for cyber attackers to cost a business thousands of dollars.

In the free white paper ‘6 Steps to Improve your Business Cyber Security’ you’ll learn some simple steps you should be taking to prevent devastating and malicious cyber attacks from destroying your business.

Cyber security can no longer be ignored, in this white paper you’ll learn:

· How does business security get breached?
· What can it cost to get it wrong?
· 6 actionable tips


Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.


Popular News




Sponsored News