Thursday, 18 June 2020 14:04

Coviu video consulting platform helps GPs transition new business model

Coviu CEO Dr Silvia Pfeiffer Coviu CEO Dr Silvia Pfeiffer

Sydney based startup and spinout from the CSIRO, Coviu, is providing its telehealth technology to the government-funded video consulting platform Healthdirect Australia to help GP's transition to a business model that incorporates increased demand for telehealth.

Coviu says Healthdirect Video Call was developed in 2012 as a safe, secure video consultation platform that is already embedded in many parts of the healthcare system in Western Australia, Australian Capital Territory, South Australia and Victoria.

And Coviu says Healthdirect Video Call has been funded by the Australian Government Department of Health to provide its video consultation service to all GPs in Australia, and is purpose-built for health and is “safe, secure, private and mimics a general practice operating model”.

“We believe this program will benefit GPs as they transition their practices over the next few months to be better set-up for the continued demand for telehealth services in the future,” says Healthdirect Australia’s CEO, Karen Borg.

“We know that during the peak of the pandemic healthcare professionals were using what video technology was at hand to ensure they could see their patients.

“The government has observed that a more robust, secure and private video consultation platform is needed in the market. Video Call is a sustainable option that meets the needs of both clinician and patient and provides greater flexibility, such as improved access to healthcare in the after-hours period.

“We are pleased to work with the Department to ensure GPs have the tools that will keep themselves and their patients safe as we move toward a blended model of delivering healthcare.”

Coviu says Primary Health Networks (PHNs) have been instrumental in rolling out healthdirect Video Call to general practices in their regions, and currently, a quarter of general practices have adopted the healthdirect Video Call technology, supporting patients in metro, rural and remote areas.

Dr Silvia Pfeiffer, CEO of Coviu says she is delighted that Coviu’s technology is being used to assist GPs across Australia in delivering outstanding models of healthcare.

“Our goal is to make healthcare services easily accessible and usable to all citizens, regardless of their location. I’m extremely excited to be working with the team at Healthdirect to support GPs as they make use of the MBS telehealth items available to them,” Dr Pfeiffer said.

“The COVID-19 pandemic has brought telehealth to the mainstream and highlighted what we’ve always known to be true: telehealth has a vital role to play in our nation’s healthcare system. I’d encourage all GPs to get comfortable with providing their services via telehealth and to make use of the fantastic government initiative that’s currently available.”

Coviu says Healthdirect Australia has integrated the Video Call service into the national healthdirect after hours GP service, also funded by the Department of Health, offering people in remote areas video access to a GP in the after-hours period.

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Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).





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