Thursday, 07 May 2020 11:58

COVID 19: Avalon Airport installs touchless passenger check-ins Featured

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Self-service check in kiosks at Victoria’s Avalon Airport are now touchless with the installation of new technology by automation technologies vendor Elenium Automation, as the airport responds to the Covid 19 crisis.

Elenium announced on Thursday that Avalon was “the first airport in Australia” to implement touchless self-service, “ensuring world-class passenger safety and experience when the airport recommences flights”.

With the touchless technology, instead of touching screens, passengers at Avalon Airport will control their interaction with the kiosks and bag drops via head movement - with cameras in kiosks and bag drops linking the movement of the passenger’s head with the movement of a cursor on the screen. 

And in addition, passports can be read by holding them open in front of a camera, rather than by inserting them into a passport slot, with this technology “reducing the risk that a virus is transferred between multiple passengers touching the same devices”.

Last month Elenium announced it had developed its touchless, patent-pending technologies that can also measure a passenger’s vital signs including temperature, respiratory rate and heart rate - with the touchless component of this technology to be available at Avalon Airport kiosks and bag drops “to assist in the fight against COVID-19 and other transmissible illnesses”. 

Avalon Airport CEO Justin Giddings, said: “The partnership between Elenium and Avalon demonstrates how quickly a response to the COVID-19 virus can be implemented. This solution will allow passengers to go through the self-service experience without touching a device, thereby providing a seamless, intuitive and safe method of moving quickly through the airport.”

Elenium Automation CEO and Co-founder, Aaron Hornlimann, said: “While this is very difficult time for the aviation industry, we have an opportunity to make the changes for passenger safety and well-being that will increase their confidence.

“We are very excited that Avalon is working with us to ensure the airport is in a great position to rebound from this crisis by giving their passengers and team a streamlined, safe airport experience.

“We believe the introduction of touchless self-service will encourage people to return to travel.”

Elenium says its touchless technology is part of a broader solution the company has developed in response to the COVID-19 virus, with the full suite of technology including:

  • Touchless control of a device using voice recognition (multiple languages), developed in partnership with Amazon Web Services
  • Touchless control of a device using head movement control
  • Touchless passport and identity card reading
  • Touchless vital sign detection, including temperature, respiratory and heart rates

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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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