Monday, 23 October 2017 07:55

New healthcare app helps claim private insurance benefit online


The National Australia Bank and tech start-up Medipass have launched a health app that enables consumers to locate a practitioner, obtain a quote, pay for consultation and claim private health insurance benefits.

Known as HICAPS Go, the app has launched in Melbourne. It leverages the current NAB-owned HICAPS payment/claiming terminal system.

“We have re-imagined the user experience for a digital age and built an Uber equivalent for Australia’s healthcare ecosystem,” NAB chief operating officer Antony Cahill said.

“Through HICAPS Go, consumers get a better experience, more transparency in the cost process, added flexibility which helps improve the trust between them, their practitioner and their health fund.

“There is no other product in the Australian market at the moment like this, which provides such a smooth end-to-end experience from booking, to cost transparency and payment capability.”

A statement from NAB said HICAPS Go had more than 400 practitioners on board the platform – with a focus on physiotherapists, chiropractors, myotherapists and osteopaths across the greater Melbourne area – and was compatible for customers who had private health cover with Medibank and AHM.

More practitioners and health funds will be added as HICAPS Go is rolled out across Australia in the next 12 months.


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.



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