Australian Competition and Consumer Commission Commissioner Sarah Court said on Monday that Target had admitted that it “may have misled consumers” about rights they had to a refund, replacement or repair under the Consumer Guarantees in the Australian Consumer Law.
The ACCC was concerned that between at least January 2017 and August 2017, Target’s customer service staff told some consumers who complained about faulty Sony PlayStations that they had to contact Sony directly for a remedy and were not entitled to any remedy from Target because the fault had occurred after 30 days from the date of purchase.
As part of an undertaken given to the ACCC, Target will publish a notice on its website, asking consumers to come forward and contact it if they believe their previous complaints or concerns to Target about their PlayStation were not addressed properly.
“Target has admitted that it may have misled consumers about rights they had to a refund, replacement or repair under the Consumer Guarantees in the Australian Consumer Law,” ACCC Commissioner Sarah Court said.
“Consumers who find they have purchased a faulty product are entitled to a repair, replacement or a full refund in many circumstances from a retailer.
“A retailer cannot simply send a consumer to the manufacturer and wash their hands of any responsibility.
“Consumer guarantee rights cannot be excluded or modified by businesses and retailers cannot set an arbitrary time limit on their obligations under the consumer guarantees,” Court said.