Workday Inc. (NASDAQ: WDAY), a leader in enterprise cloud applications for financeand human resources, has announced it completed a record number of customer deployments in its fiscal year 2021 with more than 1800 customer deployments completed globally, including a 40% year-over-year increase in Workday Financial Management deployments, as well as a 97% customer satisfaction score from its latest customer satisfaction survey. The company has also announced plans to deliver Workday Payroll for Australia.
Locally, deployments included Colonial First State Global Asset Management, now known as First Sentier Investors. Earlier in the year, it announced it had deployed Workday's Financial Management cloud-based application platform, with implementation partner Accenture, as well as Flinders University and Macquarie University, which both deployed Workday HCM.
First Sentier Investors, CFO Suzanne Evans, said: "By working with Accenture and Workday, we have been able to create simplified general ledger structure designed for our needs. Globally consistent financial operations and transparent views across our statutory and management reporting and analysis. It was critical that any implementation was scalable and allowed us to leverage future technology advances in areas such as process automation."
Flinders University was the first Australian university to launch Workday HCM with its motivation to move to Workday's cloud-based enterprise solution driven by the vision to streamline organisational management, enhance responsiveness, and meet – or exceed – staff and students' expectations.
Commenting on the Workday deployment, Steve Barrett, Director, People & Culture at Flinders University, said: "We've reviewed and refined over ninety of our processes with a focus on making life easier for our people and removing time-consuming administrative processes."
Other customers to join Workday over the past 12 months include GE, Hong Kong Broadband Network, John Lewis Partnership, Nebraska Medicine, and Prisma Health.
According to Paul Davies, head of people operations, GE, which implemented Workday in the last year, "Workday enabled us to deliver critical business processes in a way that would have been unthinkable with our legacy ecosystem. In turn, this enabled a seamless transition to our virtual go live. Without missing a beat, we were able to complete our performance and salary planning cycle and launch a new performance management approach — all in Workday."
Workday's broad portfolio of finance offerings brings new levels of visibility and control beyond traditional ERP systems' boundaries. Workday Financial Management, Workday Adaptive Planning, Workday Accounting Center, Workday Prism Analytics, and Workday Strategic Sourcing deliver a deep and comprehensive solution for enterprise planning and analysis across finance processes, including record to report forecast, contract to cash, and source to pay.
Workday transitioned to nearly all virtual deployments and training globally to meet local, state, and country mandates for quarantines because of the pandemic. As a native cloud platform, Workday transitioned to virtual deployment processes in days, minimising disruption to go-live plans and helping organisations across the globe. Customer deployments spanned various industries and regions, enabling medium enterprise customers with 500 employees to large global organisations with well over 500,000 employees to maintain business continuity and accelerate digital transformation initiatives.
"At the onset of the pandemic, we committed to maintaining our deployment schedules because we knew how valuable Workday could be to helping customers manage through and out of this crisis," said Emily McEvilly, chief customer officer, Workday. "Our services organisation's and global partners' incredible ability to pivot and complete a record number of go-lives in a very challenging year underscores our collective dedication to customer success. I'm personally inspired by our customers, who were incredible partners on this journey and demonstrated agility and resilience along the way. We feel fortunate that they recognised the efforts from all of our teams at Workday supporting customers to achieve a 97% customer satisfaction score."
Workday Payroll in Australia
Workday Payroll for Australia will leverage the company's core payroll foundation in the cloud to provide human capital management (HCM), time, absence, and a payroll solution in a single system. With worker data in Workday HCM flowing seamlessly to Workday Payroll, customers can make their payroll processes more efficient and accurate and will better support their compliance with regulatory laws and standard business practices in these markets.
According to Workday, organisations need to be agile now more than ever and deliver remarkable employee experiences. Workday Payroll will help Australian customers gain control of their payroll processes, data, and costs with the flexibility to configure payroll as business needs change. It will provide administrators with the same real-time and intuitive Workday experience they're accustomed to while benefiting from continuous payroll calculations, smart payroll audits, and built-in reporting — all within Workday.
Workday's customer satisfaction survey was completed with named customer contacts, who are closest to engaging with Workday daily.