Friday, 13 November 2020 13:39

Two-thirds of Australian healthcare workers demand better technology to improve patient care, new research reveals


GUEST RESEARCH: According to a new global healthcare study by SOTI, only 33% of Australian healthcare workers’ time is spent caring for patients

Two-thirds of Australian healthcare workers agree their organisation needs to invest in new or better technology to improve patient care, a new research report from mobile and IoT management solutions provider, SOTI, has revealed. Research was conducted across seven countries (Australia, UK, Germany, France, Sweden, U.S. and Canada) among homecare workers, visiting nurses and nurses in the field, in both private and public sectors.

In fact, 66% of Australian healthcare workers also indicated that the technology currently deployed by their organisation wastes valuable time that could otherwise be used to help patients. In addition, 84% said they often struggle with their technology setups in the field, when they are outside of the healthcare facility visiting and caring for patients, which further takes time away from patient care.

“In this new research report, we’ve looked at how current systems and technology are supporting healthcare workers on the frontline to meet the incredibly demanding challenges brought on by the pandemic,” said Michael Dyson, VP of Sales, APAC, SOTI.

“From our findings, it is clear that legacy systems and outdated technology are holding frontline workers back from prioritising face-to-face patient care.”

In Australia, healthcare workers said that only 33% of their time is actually spent caring for patients, with the rest (67%) spent on tasks such as accessing and updating patient records, accessing test results, travelling or recording information for administrative purposes, much of which technology could help to automate.

Another major factor taking critical time away from patient care was the time spent dealing with technical or system difficulties. The research revealed that on average, 90% of healthcare workers in Australia estimated they lose up to five hours in a typical working week dealing with technical and system difficulties, translating to over 240 hours per year.

“Today, healthcare workers have a responsibility to not only care for their patients, but to attend to a range of other important administrative tasks,” added Michael.

“Juggling all of these responsibilities means healthcare workers are under enormous pressure, and with the added burden of a global pandemic, their time is more constrained than ever before. If the pandemic has taught the healthcare industry anything, it is that technology is critical and can support and free up time for healthcare workers. Healthcare workers can’t afford to needlessly lose time to technical difficulties or inefficient technology, which could put lives at risk.”

The research reflected this, with more than half (58%) of Australian healthcare workers saying that COVID-19 had an impact on the systems and technology they use. Only 32% of Australian healthcare workers said that existing technology and systems were able to manage pandemic related patient needs. Yet, 44% indicated that new systems and technology was introduced to help them care for patients during this time.

“Those healthcare providers that are implementing and equipping healthcare workers with the most up-to-date technology, backed by advanced systems, including an integrated mobility and IoT management platform, are playing a crucial role in helping their frontline workers to devote more of their time to caring for patients,” said Michael.

To download the Critical Technology for Critical Care: State of Mobility in Healthcare 2020/21 Report, click here.

Article continues below, please read on.

Report Methodology

Commissioned by SOTI, Arlington Research, an independent market research agency, conducted research to provide the content for the State of Mobility in Healthcare Report 2020/21. 475 interviews were conducted using an online methodology with homecare workers, visiting nurses, nurses in the field (in both private and public) across seven countries between September 28 and October 7, 2020. All respondents are aged 18 and over, working in companies with 50 or more global employees. The research provides an insight into how technologically equipped healthcare workers are, the key mobility challenges they are experiencing on the frontline and how well their organizations have fared during the COVID-19 pandemic.

About SOTI

SOTI is the world’s most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI’s innovative portfolio of solutions and services provide the tools organisations need to truly mobilise their operations and optimise their mobility investments. SOTI extends secure mobility management to provide an integrated solution to manage and secure all mobile devices and connected peripherals in an organisation.


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