JUser: :_load: Unable to load user with ID: 63
Friday, 16 January 2009 02:22

Telcos are the worst for breaching do-not-call rules

The ACMA says that telecommunications companies are responsible for 55 percent of complaints from people who have listed their phone numbers on the do-not-call register in order to avoid unsolicited telemarketing calls.

"This is a matter of obvious concern," said Chris Chapman, ACMA chairman. "It is unacceptable to see that some telcos are not respecting that decision. Businesses have had ample time to adjust to the new laws and by now should have robust compliance measures in place."

The ACMA says it has completed a round of formal investigations focusing on telcos as a result of which it has issued four infringement notices, including a $147,400 penalty imposed on Dodo Australia in October 2008. It has accepted enforceable undertakings from Dodo Australia, Astron Communications and People Telecom. Formal warnings were also issued to Global Telelinks, Ezycall and m8 Telecom.

The ACMA says it has embarked on a campaign to improve telecommunications compliance that includes formal investigations, warnings, detailed letters putting individual providers 'on notice,' and an industry newsletter specific to the telco industry which provides practical advice about adhering to compliance requirements.

Chapman said that, despite this campaign complex reselling arrangements and the use of offshore call centres had contributed to the level of non-compliance in the telecommunications industry. "Where reselling arrangements exist, we are looking for companies at the top end of the marketing chain to take a lead role in insisting on high standards of compliance amongst the businesses that depend on them."

A recent survey by the Australia Institute found that two-thirds of Australians want to see telemarketing banned completely. The Institute estimated that time wasted cost $1.6b per year. In the first year since its launch, in May 2007, two million Australians added their numbers to the register.

A present only personal fixed and mobile phone numbers can be registered, but the Government announced in August 2008 that it was looking at expanding the scope of the register to cover any phone number and fax numbers.

Subscribe to ITWIRE UPDATE Newsletter here


The much awaited iTWire Shop is now open to our readers.

Visit the iTWire Shop, a leading destination for stylish accessories, gear & gadgets, lifestyle products and everyday portable office essentials, drones, zoom lenses for smartphones, software and online training.

PLUS Big Brands include: Apple, Lenovo, LG, Samsung, Sennheiser and many more.

Products available for any country.

We hope you enjoy and find value in the much anticipated iTWire Shop.



iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the iTWire.com site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.



Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News