Tuesday, 21 August 2018 21:28

Government on track with digital transformation, but room for improvement: report

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The Australian Government’s digital transformation strategy is satisfactory, but there is still room for improvement, according to a newly published poll which found that only 7% of respondents in both the public and private sector believe the government is making significant strides on digital transformation.

The poll, of 143 mid- to senior managers in the public and private sector, conducted by Australian ASD certified cloud provider Vault at the 12th Annual Technology in Government Australia event held in Canberra this month, revealed that just 40% of the interviewees believe there is still room for improvement in the Government’s digital strategy.

The poll also found that more than 38% of respondents indicated that digital transformation could be defined as automating repetitive tasks to reduce efforts and errors and enhancing customer experience (37%).

And when it comes to leading the digital transformation charge, respondents believe that chief technology officers (32%) and chief executives (31%) should be responsible overall – while only 9% of respondents said chief information officers should be spearheading all digital transformation initiatives.

Despite the public and private sector’s push for organisations to adopt a cloud-first or even a cloud-only strategy, the poll found that just 22% of respondents have all their workloads on the cloud, with approximately 47% indicating that some of their workloads are on the cloud and the rest on premise.

Just 14% have their workloads on premise only.

And 68% of respondents have cited, that when it comes to storing confidential information, security of the cloud is the most important consideration followed by sovereignty.  

While 61% of respondents say that their organisation is ultimately responsible for data held in the cloud, 41% indicate that the lack of IT knowledge and skills to use cloud services, followed by budget limitations to migrate to the cloud, pose as some of the challenges they are faced with.

“The term digital transformation is the ability to radically change every facet of the business through the use of technology. Rather than focusing on a single aspect of the business, digital transformation intrinsically links all offline and online processes together to enhance the customer experience and solves problems,” said Rupert Taylor-Price, founder and chief executive of Vault.

“Access to secure, sovereign and reliable cloud is integral to digital transformation because it offers organisations and agencies the security, speed and scale to drive innovation. However, without the right skills available, Australia will lag behind in its quest to become an innovation nation.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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