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The Federal Government has said it would make all services with which citizens have to interact accessible online by 2025, according to a Digital Transformation Strategy released by Human Services and Digital Transformation Minister Michael Keenan on Wednesday.

In the process, the government claimed it would make the country one of the top three digital governments globally.

Keenan said providing data to the government — such as information about births or deaths — which has to be done multiple times at present, would be a thing of the past.

“Imagine never having to queue up in a government office again because every sort of transaction you can think of will be available online – whether it is applying for welfare payments, registering a birth or a death, or even setting up your business end to end,” he said.

“Or imagine never having to wait on the phone to have your questions answered because a digital assistant will be available 24-hours a day to help you with anything you need to know.

"This is the way Australians will be able to interact with government in the very near future – a future where their needs come first and where privacy and security are always paramount.”

In the detailed strategy document, Keenan pointed to the electronic clearance of passengers at airports, the online tax filing portal and processing of Medicare claims at a doctor's office as three ways in which life had been made easier for Australians.

The document listed three strategic priorities as being government that was easy to deal with; government that was informed by citizens; and government that was fit for the digital age.

BY June 2019, the document said the government planned to have in place virtual assistants for welfare support, digital identity, a child care marketplace, single touch payroll, staggered SMS notifications from myGov, and Medicare enrolment for the newborn.

For businesses, across the same timeframe, there were pledges of proving online facilities to handle tax affairs, business registration, digital ID for the Australian Business Registry, digital identity replacing AUSkey, the pilot of a special assistant for some grant programs, and personalised information for businesses.

Similarly, a list of services have been listed to be made available for every year to the end of June 2025. 

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the sitecame into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

 

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