The Australian Communications and Media Authority (ACMA) said under the code, telcos that supply services to residential and small business consumers must provide compliance attestation statements each year to the independent compliance monitoring body Communications Compliance.
The statements are required to show that a telco has met all of its obligations under the TCP code, which protects customers who use mobile phone, landline and internet services, and includes rules for issues such as:
1. advertising and sales information;
2. bills and disputes;
3. how to assist customers in financial hardship.
4. the ways customers can pay;
5. how to assess credit for new customers.
The ACMA has required that the telcos mentioned above must lodge their 2022 compliance attestation by 1 September 2022.
This first appeared in the subscription newsletter CommsWire on 1 August 2022.