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Australia’s five largest telecommunications companies received more than 88 million inquiries in the 2017-18 financial year and, in some cases, customers had to wait from four to six minutes for their calls to be answered, according to a new report from the Australian Communications and Media Authority.

There has been a call for Australia’s telecommunications companies to raise the bar for consumer identity verification and increase consumer safeguards.

Global payments giant Visa has launched a campaign aimed at educating Australians about the convenience and security of mobile payments.

Published in Strategy
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