Both TPG Telecom and Vodafone Hutchison Australia will make sufficient concessions to the ACCC that would see TPG remaining in the market as a price-fighter brand, well-known telecommunications analyst Paul Budde says, three days ahead of the date on which a final decision on the proposed merger between the two companies is due to be handed down.
Telecommunications consumer interest lobby group ACCAN says the overall fall in complaints to the Telecommunications Industry Ombudsman over the last six months indicates that consumers are broadly benefitting from action taken by the telco industry regulator – but lamented the fact that “tens of thousands of consumers have experienced unreliable telco services”.
Telecommunications customer service representatives are being encouraged to concentrate on selling over service, with the result that consumers are confronted by questionable sales tactics.
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