Australia’s five largest telecommunications companies received more than 88 million inquiries in the 2017-18 financial year and, in some cases, customers had to wait from four to six minutes for their calls to be answered, according to a new report from the Australian Communications and Media Authority.
Mobile service provider Lycamobile has been penalised $25,000 for underpaying an employee’s wages, including full overtime entitlements.
The Labor Party has welcomed the scope of expansion of the Complaints in Context reporting process for the telecommunications industry, describing the proposed changes as a sensible and pragmatic measure.
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RSPs increasing their collective share from 6.8% to 7.1%? That's within the band for statistical error.
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