Small ISP Aussie Broadband has launched a support app for its customers and created a matching version on its online portal.
It is a measure of the contempt with which social media behemoth Facebook regards its users, that after an outage which spread well beyond a day, it can only issue a single tweet to explain what went wrong.
The head of one of Australia's smaller Internet service providers says it is likely that the cost of 100/40Mbps plans will drop over time, but it will require a write-down of the NBN for this to occur.
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