Managed services solutions provider SMS Management & Technology has appointed former Salesforce UK senior executive Lee-anne Knight as solutions director of its Salesforce business group.
Optus Business has inked a $20 million five-year managed services deal with Townsville City Council to boost the council’s communication and information technology capabilities.
Managed services represents a “monumental shift” in the IT service industry, which affords companies providing managed services with an opportunity for higher margins and stable monthly income through recurring revenue, according to the non-profit association for the technology industry, CompTIA.
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