The Australian contact centre market, comprising software, services, call management and hardware, is now worth more than $500 million, according to a new global analyst report.

Published in Market

Developing a cross-platform application is now one of the preferred options when creating a mobile application. The convenience that it provides – one source code for multiplenplatforms – makes such development type a compelling option.

Managed services solutions provider SMS Management & Technology has appointed former Salesforce UK senior executive Lee-anne Knight as solutions director of its Salesforce business group.

Published in People Moves

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