NBN customers who are on fibre-to-the-node connections are unable to lodge a fault with the company in charge of the broadband rollout about slow speeds unless the download speed falls below 12Mbps.
The chief architect behind TransACT has suggested that if NBN Co were to make contention ratios available to consumers, it would help them choose retail service providers who could supply the speeds they sought.
A veteran independent telecommunications commentator claims that government policy, not the NBN Co or retail service providers, is to blame for the fiasco that the national broadband network rollout has become.
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