The Australian Communications Consumer Action Network says telcos do well out of the telecommunications industry, and need to step up and resolve complaints about third-party charges themselves, not send their customers off to third-party providers for resolution.
Telstra has agreed to pay a penalty over the management of its Premium Direct Billing service after the competition watchdog alleged that the telco made false or misleading representations to consumers over the third-party service.
A full bench of the Federal Court has thrown out an appeal by online video game retailer Valve Corporation against a ruling that it engaged in misleading or deceptive conduct and made false or misleading representations about consumer guarantees.
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