Cafe chain The Coffee Club has seen a 20-point increase in NPS (net promoter score) following its adoption of software from experience intelligent specialist InMoment.
Brands and customers aren't on the same page as far as customer experience is concerned, according to a new report.
Australian home builders, MJH Group, turned to Microsoft Dynamics CRM and Oracle ERP to consolidate its thirty-year volume of data across its brands, finding big dividends in delighting its customers as they embark on some of the biggest financial purchases of their lives.
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Exemplary of the sad state of Australian politics