Telstra has labelled criticism of its internal job allocation systems by the CEPU Communications Union chief Shane Murphy as “grossly misleading".
The CEPU Communications Union claims homes and businesses across Australia suffered from faults without technician support or repairs and missed installations due to a meltdown on Thursday of Telstra’s internal job allocation system that controls sending workers and contractors to a job.
Telstra chief executive Andy Penn has been taken to task by the Communications, Electrical and Plumbing Union national president Shane Murphy over the decision to fill the skills gap by recruiting and employing people in India rather than upskilling its existing workers.
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