The federal government has promised to give citizens better access to their banking, energy, phone and Internet data, making it easier for them to switch between providers.
Consumer advocate CHOICE says "data access reform will promote competition and better deals for consumers."
Australian businesses have significantly improved the digital experience they provide, closing the gap to what consumers expect, according to a new report that also reveals that while performance has improved, consumers are still more likely to be unsatisfied with digital experiences than delighted by them.
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