The increasing number of contact centres in the Asia Pacific is set to turn the region into the second largest Business Process Outsourcing (BPO) market globally, behind North America, according to a new report.
The newly re-elected president of Australia’s Telecommunications Association (TelSoc), Reg Coutts, says Australia has fallen “somewhat behind” its APAC neighbours in recent years in developing the technologies that will be required to flourish in the 21st century.
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