Displaying items by tag: telecoms industry

NBN Co, the operator of the National Broadband Network, has announced the next phase of its engagement with Retail Service Providers (RSPs) and enterprise customers.

Published in Telecoms & NBN

A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.

Published in Telecoms & NBN

Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.

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