Difficulties recognising consumers impacted by family violence, and a better understanding of what a consumer needs to feel safe, are some of the challenges facing telcos when resolving phone and Internet problems, according to a report by the Telecommunications Industry Ombudsman.
Australia’s telecoms industry association, the Telecommunications Society (TelSoc), has called for the nomination of candidates for the 2020 Charles Todd Medal which is awarded annually by the association for outstanding contributions to telecommunications.
Telecoms lobby group and peak industry body Communications Alliance has called on government to work together with the telecommunications industry to advance sector-specific critical infrastructure reforms.
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