Telstra, the AFL and NRL have lost the first round in their battle to have the Optus TV Now service ruled in breach of the Copyright Act. However they are expected to appeal the court judgement handed down today.
Laithwaites Wine People has implemented, in Australia, cloud-based call centre technology from IPscape to improve customer experience and commercial agility as a precursor to, potentially, deploying the IPscape service in the UK, USA and Hong Kong.
Communications Alliance has pre-empted release by the ACMA of the final version of its 'Reconnecting the Customer' enquiry - scheduled for 9 September - by revealing some provisions of its yet-to-be released Telecommunications Consumer Protections (TCP), including a proposed independent compliance monitoring body.
Another credit card to rip off customers. Good one Coles!
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