Displaying items by tag: telcos

Small businesses experiencing financial loss, signing up to unsuitable plans, breakdowns in communication when fixing faults, and lack of a suitable backup plan when phone and Internet services are disrupted, are amongst a raft of issues reported to the Telecommunications Industry Ombudsman(TIO) since 2016 and this year.

Australia’s second largest telco Optus has suffered an operating revenue decline of 2% to A$8,954 million for the full year to the end of March, despite higher NBN migration revenue offsetting lower equipment and service revenues.

Published in Telecoms & NBN

Residential consumers and small businesses made 32,441 complaints about phone and Internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.

Published in Telecoms & NBN

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