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Monday, 09 November 2020 18:59

Preparing your contact centre for a ‘new normal’ world

GUEST OPINION by Brendan Maree, Vice President Asia Pacific at 8x8: As Australia emerges from its COVID-19 lockdown restrictions, businesses are coming to terms with how they will need to operate under ‘new normal’ conditions.

Published in Guest Opinion

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WEBINARS ONLINE & ON-DEMAND

Reimagining Midrange Storage for Business Resilience and Success in the Digital-era
WEBINAR INVITATION: IDC & Hitachi Vantara Live Webcast 25th February 2021
HPE and SUSE 25+ year alliance sees open source, open collaboration and mission-critical innovation
WEBINAR INVITATION: Alliance partners for decades with finely tuned hardware…
WATCH REPLAY: ASCCA's Living Your Best Online Life Conference 2020
ASCCA is the Australian Seniors Computer Clubs Association, and the…
Synology® 2021 AND BEYOND, Coming Soon
EVENT INVITE: The countdown has begun for Synology’s annual event,…
CONFERENCE INVITE: Autodesk University 2020, Nov 18-20, reimagine what's possible
Starting on the 17th for those in the Northern Hemisphere,…

GUEST ARTICLES

VIDEO Interview: talentCRU's Trevor Churchley explains the super productive modern working revolution
talentCRU: it's a truly talented crew of top workers in…
VIDEO Interview: BitTitan’s Brad Rosairo explains secure data migration to the cloud - and more!
In business since 2007, the professionals at BitTitan are experts…
Why integrated contact centres are an increasingly vital resource for Aussie businesses
GUEST OPINION by Sam Deckert, Founder and Principal Consultant, Peak…
VIDEO Interview: Kate Toon talks Clubhouse, digital business and the wonderful multiverse of misfit entrepreneurialism
Kate Toon is an award-winning powerhouse of energy, talent, business…
2021 will see enterprises navigate new path to SASE: Silver Peak
GUEST OPINION by David Hughes, founder of Silver Peak and…
Four reasons why application delivery is critical to DevOps
Guest Opinion by Yaniv Hoffman, Radware – The move to…
Now You Can Do More Things in a Day
Guest Opinion: You are not alone when you feel yourself…
Reflecting on the year of the remote worker
2020 was both challenging and disruptive for everyone. In Australia,…
How to Ensure Active Directory is not Your Achilles Heel
GUEST OPINION by Jim Cook, ANZ Regional Director, Attivo Networks:…
Soft target: how Australia’s councils can protect themselves from ransomware attacks in 2021
GUEST OPINION by Simon Howe, Vice President Asia Pacific –…

VENDOR NEWS

Barracuda Email Threat Scanner Detects Millions of Attacks Missed By Organisations’ existing protection
Highlights: · In 2020, 4,550 organisations used Barracuda Email Threat…
Boab AI announces first cohort of Australian AI Scale Ups and Launch of $100m Fund
COMPANY NEWS: Artificial Intelligence scale up program, Boab AI, has…
Sumitomo Life Insurance Selects Talend to Build Company’s Data Infrastructure
Leading life insurer uses Talend in data lake environment for…
Twilio Segment Releases 2021 CDP Report, A Look at How Pandemic-Driven Digital Acceleration Ushered the Industry into a New Era
Report finds that companies have significantly invested in building out…
8x8 Integrated Cloud Contact Center and Communications Driving Global Channel Momentum
8x8 Open Channel Program Helps Partners Meet Strong Upmarket, Enterprise…
100% of customers recommend Snowflake for fourth consecutive year in Dresner Advisory Services ADI report
Company News: Snowflake, the data cloud company, today announced Snowflake…
Creso Pharma rides cannabis stock momentum
Company News: Momentum for cannabis stocks continues to intensify, as…
Achieve 400G Capacity Per Wavelength with PacketLight’s PL-4000M Muxponder
Product News: Roll Out Multiprotocol Services and Easily Grow Existing…
Jamf Named a Leader in the IDC MarketScape: Worldwide Unified Endpoint Management Software for Apple Devices 2021 Vendor Assessment
Company News: Jamf, the standard in Apple Enterprise Management, today…
MYQ Strengthen Bearn Partnership to Target 1M Users
Company News: Heathtech company MyFiziq Limited (ASX: MYQ) has developed…

Guest Opinion

Why integrated contact centres are an increasingly vital resource for Aussie businesses
GUEST OPINION by Sam Deckert, Founder and Principal Consultant, Peak…
2021 will see enterprises navigate new path to SASE: Silver Peak
GUEST OPINION by David Hughes, founder of Silver Peak and…
Four reasons why application delivery is critical to DevOps
Guest Opinion by Yaniv Hoffman, Radware – The move to…
Now You Can Do More Things in a Day
Guest Opinion: You are not alone when you feel yourself…
Reflecting on the year of the remote worker
2020 was both challenging and disruptive for everyone. In Australia,…

Guest Interviews

VIDEO Interview: talentCRU's Trevor Churchley explains the super productive modern working revolution
talentCRU: it's a truly talented crew of top workers in…
VIDEO Interview: BitTitan’s Brad Rosairo explains secure data migration to the cloud - and more!
In business since 2007, the professionals at BitTitan are experts…
VIDEO Interview: Kate Toon talks Clubhouse, digital business and the wonderful multiverse of misfit entrepreneurialism
Kate Toon is an award-winning powerhouse of energy, talent, business…
Why Entrust Datacard is now just Entrust
GUEST INTERVIEW: Entrust Datacard recently renamed and rebranded itself as…
A Q&A with Adam Gordon, the new Country Manager ANZ of Varonis
Adam Gordon is the new ANZ Country Manager of cybersecurity…

Guest Reviews

Rip DVD with HandBrake on Windows 10
DVD ripping is the process of extracting entire or selected…
SolarWinds NTA puts the network admin's finger on the networking pulse
REVIEW PROMOTION The network has always been important, and even…
Outlook PST Repair is the solution to sysadmin PST and OST headaches
REVIEW PROMOTION: Storing all your email online is great, but…
The Database Is No Longer Slow With SolarWinds Database Performance Analyzer
REVIEW PROMOTION: Imagine spending all day tuning a database query…
The Net Works When SolarWinds Network Performance Monitor Is on the Job
REVIEW PROMOTION: If you have a network, then by goodness,…

Guest Research

Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic
COMMISSIONED RESEARCH The devastation caused by the COVID-19 pandemic has…
Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025
GUEST RESEARCH: SD-WAN set to be a pillar technology in…
Remotely Exploitable ICS Vulnerabilities on Rise, as Reliance on Remote Access to Industrial Networks Increases During COVID-19
GUEST RESEARCH: New report from Claroty researchers finds latest ICS…
New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks
GUEST RESEARCH: While there has been an average 13% decrease…
DDLS survey reveals a lack of commitment from Australian organisations to cybersecurity training
Research reveals trends and opportunities in the ICT training and…

Guest Research & Case Studies

New VPN Risk report by Zscaler uncovers hidden security risks impacting enterprises and offers alternatives for secure remote access
Zscaler, the leader in cloud security, today announced a new…
New LogicMonitor Study Reveals that 59% of ANZ Enterprise Companies Experienced an Increase in IT Downtime During Pandemic
Guest Research: Strategic influence of CIOs and CTOs within organisations…
ICS vulnerabilities increased in second half of 2020 as gaps in remote work expand attack surfaces
Claroty’s Biannual ICS Risk & Vulnerability Report identifies critical infrastructure…
Nintex named 2021 leader for Digital Transaction Management
GUEST RESEARCH: The Aragon Research Globe has named Nintex as…
The 5G Olympics: Where are the fastest next-gen networks?
GUEST RESEARCH: VPN Mentor has put together research on the…

Channel News

Secolve and LMNTRIX announce Australian-first partnership to combat OT attacks
PARTNERSHIP ANNOUNCEMENT by Secolve: Australian OT cybersecurity expert Secolve has…
PMT Security announced as Milestone Systems Diamond Partner for 2021
COMPANY NEWS by PMT Security: Wholly Australian owned security company,…
Bitglass announces integrations with leading SD-WAN providers for a flexible SASE platform
STRATEGIC ALLIANCES: Bitglass, the total cloud security company, today announced…
Fujitsu Australia to sell Eyefi smart drain and smart waste products
Fujitsu will market, implement and support local vendor Eyefi's IIoT…
DDLS introduces (ISC)² Certified Secure Software Lifecycle Professional (CSSLP) certification
COMPANY NEWS: DDLS, Australia’s largest provider of corporate IT and…
ANATAS named Boomi’s 2020 partner of the year for the Asia Pacific Japan region
COMPANY NEWS: ANATAS, an FTS Group company, is pleased to…
TNS leverages Fortinet Secure SD-WAN so retailers can embrace digital transformation and cloud adoption
PROMOTIONAL NEWS: Transaction Network Services has announced the launch of…
Macquarie Telecom Group: Double Gold at global awards, Best Customer Experience in the World, CEO of the Year
AWARD ANNOUNCEMENT: The annual World Communications Awards 2020, hosted virtually…
MSP Connect growth accelerates, says Sophos
Cyber security firm Sophos says there has been significant worldwide…
Data#3 partners with Gaggle on student mental health needs initiative
Australian listed IT services provider Data#3 is partnering with US-based…

Comments

Re: iTWire - Fedora users, move to Debian or openSUSE before Red Hat shafts you

What's the big deal? Should Fedora no longer meet my needs, I can change distributions in an hour.
Re: iTWire - Alibaba Cloud passes 'Australian Prudential Regulation Authority' Assessment

Hi Hedware, I asked, they’re in Sydney Australia.The full list is here:https : // www . alibabacloud . com /[…]
Re: iTWire - Call of Duty false bans: ACCC issues guidance to Activision-Blizzard customers

Looks like the ban hammer struck again on innocent players! I was one of them! been missing out on 2[…]
Re: iTWire - MoodOff Day: Turn off your phone for 5 hours to raise awareness of smartphone addiction on Feb 28

Also I updated the links in the article above so they work now. Sorry about that.
Re: iTWire - Alibaba Cloud passes 'Australian Prudential Regulation Authority' Assessment

Where are the servers based?